FAQ
GENERAL
What is MOSAÏKA?
MOSAÏKA is a modular fashion brand built around transformation. Detachable elements allow each piece to be worn in multiple ways, extending its function and lifespan. Our collections are designed as a cohesive wardrobe, where base pieces integrate effortlessly with one another. Through modular design and refined styling, we reveal new potential in what you already own.
Why modular clothing?
We believe that fewer pieces can do more.
Each design is created as part of a system, allowing one garment to adapt to different occasions, moods, and moments.
How does MOSAÏKA approach sustainability?
By creating modular pieces that can be worn in multiple ways, we reduce the need for overconsumption and encourage a more thoughtful relationship with clothing.
Where are your pieces made?
All MOSAÏKA pieces are designed and produced in Ukraine.
We work closely with local manufacturers, supporting craftsmanship and maintaining high quality standards.
PRODUCTS
How do detachable elements work?
Different pieces use different fastening methods, carefully selected for both function and comfort. These include garment hooks with reinforced fabric loops, jewelry-style clasps with metal rings, and snap buttons for elements such as decorative ribbons.
Are detachable elements sold separately?
Most detachable elements are sold separately, allowing you to build your own combinations and expand your wardrobe over time.
Do detachable accessories come with the garment?
Not always.
Many MOSAÏKA detachable accessories are sold separately. Product descriptions clearly indicate which elements are included with each item.
What is included in my order?
Each product page specifies exactly what is included in the purchase.
As many MOSAÏKA pieces are part of a modular system, detachable accessories shown in styling images may be sold separately unless explicitly listed as included.
Are feather straps sold as a pair?
Yes.
All feather straps are sold as a pair unless otherwise stated in the product description.
Do feather pieces require special care?
Yes. Feather elements should be handled gently and stored carefully to preserve their shape and appearance.
Each feather is attached by hand in a way that avoids excessive pressure on the quill, allowing for natural movement and helping to prevent breakage. Because of this delicate nature, occasional shedding may occur.
We recommend storing feather pieces in a dry environment and avoiding contact with water, as moisture may affect their structure and appearance.
For your convenience, we include spare feathers with your order, so you can easily replace an element if needed.
SIZING & FIT
How do I choose my size?
Please refer to our Size Guide for detailed measurements and recommendations.
Can I get help with sizing?
Yes — we’re happy to assist.
For personalized sizing advice, additional photos, or styling guidance, please contact us at:
+380631945292 (WhatsApp messages only)
ORDERS
Will I receive order confirmation?
Yes.
You will receive a confirmation email after placing your order.
Can I change or cancel my order?
We can update or cancel your order if it has not yet been processed or shipped.
Once the order has been dispatched, we may no longer be able to make changes.
Please contact us as soon as possible at:
Why does "WESTERN BID" appear on my card statement?
International payments are processed through Western Bid, Inc., our Merchant of Record.
As a result, "WESTERN BID" may appear as the payee on your PayPal account or credit card statement.
SHIPPING
Do you ship internationally?
Yes, we deliver worldwide, excluding Russia, Belarus, Brazil, India, Mexico, Venezuela, Yemen, Syria, and North Korea.
Shipping availability and rates for your location will be automatically calculated at checkout.
How long does delivery take?
Delivery times vary depending on your location.
Please refer to our Shipping Policy for estimated delivery timelines.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes, VAT, GST, or other local charges.
These charges are determined by the destination country and are the responsibility of the customer.
What if my item arrives damaged?
Please inspect your order upon delivery and contact us within 48 hours if you receive a damaged, defective, or incorrect item.
Include your order number and photographs of the issue so we can assist you as quickly as possible.
RETURNS
Do you accept returns?
Yes.
Returns are accepted in accordance with our Returns & Exchanges Policy.
Can I return an international order?
Yes.
International returns are accepted in accordance with our Returns & Exchanges Policy.
Please note that return shipping costs, customs duties, taxes, and related charges are generally the responsibility of the customer unless the item is defective or incorrectly supplied.
STOCK & PROMOTIONS
Will sold-out items be restocked?
Some pieces may be restocked depending on availability.
To stay informed, select your size and click "Notify when back in stock."
Can I use multiple promo codes?
Only one promo code can be applied per order.
Promo codes cannot be combined and may not be used on discounted items unless otherwise stated.
AVAILABILITY & SUPPORT
Can I buy MOSAÏKA garments offline?
At the moment, MOSAÏKA is available exclusively online.
We are actively exploring offline opportunities, including curated markets and selected retail spaces.
Follow our social media channels for updates.
Can I request additional photos or product details?
Yes — we’re happy to assist.
You can request:
- additional photos or videos;
- detailed measurements;
- fabric information;
- personalized styling advice.
Contact us at:
+380631945292 (WhatsApp messages only)
CONTACT
How can I contact you?
You can reach us at:
+380631945292 (WhatsApp messages only)
We aim to respond within 24 hours on business days.
